Support
One inbox, and the person who reads it builds the product.
There is no ticket queue and no first-line script. Write in plain language, say what you were trying to do, and you will get an answer from someone who can change the code.
Write to us
luca@aeqi.ai
Platform, billing, technical, partnerships, press, legal — the same address for all of it. First reply within two business days.
Often faster
Three questions answer themselves in less time than an email takes.
Reporting a vulnerability
Same address, but lead with it so we can triage. Include reproduction steps and your estimate of severity, and please hold off on publishing until a fix has shipped. The handling process is set out on Security.
Procurement and data questions
Ask for a DPA and it will come back signed. Security questionnaires are answered from the same inbox, and every third party that touches your data is already published on Subprocessors so you can cite a stable URL rather than wait on us.